At Allure Beauty Store, we strive to provide our customers with high-quality skincare and makeup products. We value your satisfaction and want to ensure a smooth shopping experience. Below is our refund policy:
We do not offer refunds on purchases except in the case of damage to items at the point of delivery. If you receive a damaged product, please follow the steps below to initiate a refund:
- Inspect on Delivery: Upon receiving your order, carefully inspect the package for any visible signs of damage.
- Contact Customer Support: If you notice any damage to the items, please reach out to our customer support team immediately. You can contact us through any of the following methods:
- Call us:
- Ikeja, Lagos: 0816 624 2541
- Abia State: 0805 106 5179
- Ikoyi, Lagos: 0813 728 6928
- Lekki Phase 1, Lagos: 0706 931 7165
- Abuja: 0814 585 0155
- Email: [email protected]
- Call us:
- Provide Information: When contacting us, please provide the following details:
- Your order number
- Description of the damage
- Clear photographs of the damaged items and packaging
- Verification: Our team will verify the damage claim based on the provided information.
- Refund Process: If the damage is confirmed to have occurred during delivery, we will process the refund for the affected item(s) using the original payment method. Please note that it may take a few business days for the refund to reflect in your account.
- Pentagon Plaza – 23 Opebi Road, Ikeja, Lagos
- Abia Shopping Mall – Shop 23 Umuahia, Abia State
- No.3 Ribadu Road, off Awolowo Road, Ikoyi, Lagos
- Aaron Mall – 12b Olubunmi Owa Street, Lekki Phase 1, Lagos
- Suite 4, Nurnberger Plaza, Adetokunbo Ademola Crescent, Wuse 2, Abuja
We hope this policy clarifies our approach to refunds. Should you have any further questions or concerns, feel free to reach out to our dedicated customer support team. Thank you for choosing Allure Beauty Store for your beauty needs.